FAQ

Frequently asked questions

Shipping times

Shipping costs are increasing. At least delivery must be fast and reliable. And it is so. I usually dispatch your orders in the same day. Personalized orders may take some additional days.

I am always asking for your phone number before shipping. It is helping courier reaching you. You will immediately get a tracking number to see where your order is.

Europe: Courier depends on a country. UPS or DHL. Usually, packages are delivered in 2-3 business days.

USA: I regularly use FedEx. In 2-4 business days the order reaches US. Once there, sometimes it my checked by customs. The overall average shipping time is between 3 or 7 days. However, some orders could take a bit longer.

Rest of the world: Mostly FedEx. In my experience longest transit time was less than 10 days. 2 days Japan and Canada surprised me also. But I can’t give any guarantee about the transit time.

Near festivities, holidays shipping could take longer.

 

Gift wrapping:

I care about the packaging as much as the product. Your first impression when you open the package is very important to me. I always send items gift-wrapped.

If you mark your order as a gift and the shipping address is in Europe, I will not put an invoice in it. Outside the European Union, I'm compelled to put the invoice in the package because of customs procedures.

 

Items, dimensions etc

Industrial mass-produced items are exactly identical. Each handmade item can be slightly different from the others for shape or colour shade, dimensions. But each piece is made with the same commitment.

 

Mini cookware collection for miniature collectors

Mini cookware collection objects are realistic 1/6 miniatures. Dollhouse hobby collectors please carefully read the item descriptions. The dimensions are fitting to Barbie scale dollhouses. You can use them in any era dollhouse because copper items and design is timeless.

Mini cookware collection for Christmas ornaments

Mini cookware collection is unique in Christmas time as a tree ornament. You can hang them all. You can create your own collection and use it forever.

Mini cookware collection for decoration ideas

Copper objects are cute. You can use display in your kitchen, coffee table, wall. For minimalist modern home design or rustic farmhouse, it doesn’t matter.

Mini cookware collection for small cooking

Tiny kitchen is a growing trend. And most of this collection is suitable for perfect tiny kitchen experience.

You can also cook for real. For small quantities like sauces, butter melting etc they are professional class tools. Please only choice tin surface layered products for cooking.

 

How do you make copper items?

Coppers are produced in a small workshop. Made in the traditional way. Whether shaping by hand, hammering or finishing by hand, you will always find human touches on the products. They are not industrial products. Most of them are unique designs. Some may have similarities with another copper products. All are top quality thick and adorable.

How do you make cushions?

I supply best handwoven fabrics for the front, cut them in pillow shape and sew. Each one is unique.

The lace series of cushions are special. Each pillows lace takes almost 2 days to complete by hand. Backside of the cushions are high quality fashion fabrics.

How do you make headbands?

They are completely handmade. Inside of the headbands are silk. Silk is not sweating your head and it is not chemical product, it is healthy. I only use rare Italian design fabrics for the outside. You can find some similar fabrics in Italian fashion brands. I always use Swarovski crystals and Czech glass beads on the top. All completed by hand.

How do you make felt fairies?

Fairies made by a friend of mine from natural wool. I give the final shape with accessories. Swarovski Crystals are attached by hand to these fairy ladies.

How do you make straps?

The material is handwoven. Each piece is unique. Ends are genuine leather and brass hooks are attached by hand sewing.

 

Custom and personalized orders

If you want a variation of an item (for instance, if you wish to write your message on the copper items) you have to make a custom order. Don't buy the item you want to modify and first send me a message. Thank you.

Wholesale availability

If you have a shop and want some of my items, contact me and we can talk about it.

How do I shop crocostudios.it?

When you have made your selection, select a size and an availability message will appear to indicate the delivery of your item.

Click on "add to shopping bag". Once you are ready to complete your purchase, visit your shopping bag at the top right-hand corner of our screen and click on “Checkout” to be led through the checkout process.
To accommodate payment authorization and packaging, please allow up to two business days to obtain shipping information.
Your credit card will only be charged for backorder/pre-order reservations at the time of shipment.
If you have any questions or concerns, please contact us by phone at 0039 344 0646564 or via email at info@crocostudios.it.

Is your Client Service available?

Our Client Service Advisors are available to assist you with any question you may have. If you have any concerns or questions, please email at info@crocostudios.it.

How can I track my order?

We will send you several emails during the order process to keep you informed of the status of your purchase. It will take 1-2 business days to process your order for shipment. Processing time may increase during peak/holiday periods. All orders are processed Monday through Friday excluding Saturdays, Sundays and holidays. A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track your order status.

Can I cancel or modify my order?

Orders that have not yet shipped can be cancelled by contacting via email at info@crocostudios.it as soon as possible. Orders for items immediately available cannot be cancelled or modified once they have been successfully submitted. What is your return policy? How many days do I have to return a product?

For online purchases, we will accept merchandise in its original condition for a refund of the purchase. Items purchased online can be returned by mail to us. Merchandise that has been worn, used, altered or damaged will not be accepted. Merchandise returned to us will be processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment. Please note the original shipping charges incurred at the time of purchase are non-refundable. For updates regarding your return, please contact info@crocostudios.it and include the return tracking number. Emails will be responded to within 1-2 business days. 

What are the benefits of creating an account?

Creating a CS account allows you to:

Store multiple shipping and billing addresses to expedite your checkout;
Save the contents of your shopping bag for later;
Easily access your current order details and history;
Save credit card information to expedite checkout;
Manage your saved items;
Discover recommended items.